Crimsafe Security Systems warrants you, as an owner of a Crimsafe Security Product, that it is free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for a period of 10 years from the date of installation.

Naturally, the obligation under our warranty is limited to the repair or replacement of the product or component found to be defective, and does not cover the removal or reinstallation cost, unless deemed appropriate by Crimsafe Security Systems or Sentry Protection Technology appointed representative. In other words, the general warranty does not apply to any damage due to matters outside the control of Crimsafe Security Systems, including owner maintenance, failure of owner to follow the care guide, accident, alteration of the product in any way, fire, abuse, misuse and normal wear and tear.

If you have a claim to make, contact the original Crimsafe Licensee who supplied and installed the product for you, and they will arrange an inspection. You must have proof of purchase in the form of an invoice and receipt. The warranty is not transferable and you must be the original purchaser. Where the product has not been maintained in accordance with the warranty conditions, a fee to cover labor and refurbishment may apply. We honor all genuine warranty claims. The warranty covers the stainless steel mesh, door frame, paint and clamp for a period of 10 years. All moving parts such as hinges, door closers, locks, wheels are covered by a manufacturers 12 months warranty.

In order to prolong the life of the Crimsafe product and to maintain your rights under this general warranty, you must follow the care and maintenance advice we have provided on this page.

Why do I need to clean Crimsafe?

Crimsafe mesh acts similarly to an air conditioner filter or a pool filter, in that it traps dirt and impurities and requires cleaning on a regular basis. Read "How do I clean Crimsafe?" below.

How do I clean Crimsafe?

Regular maintenance involves a wash down of frames and mesh with a mild wash and wax in warm water using a Ha Ra glove, followed by a clean water rinse. Sentry/Crimsafe recommends use of the Ha Ra glove specially designed by Crimsafe for cleaning of the mesh, that can be purchased from your installer. You should clean your Crimsafe screens in accordance with this guide.

Does Crimsafe rust?

With the coating on Crimsafe intact, it will not rust. If it does chip off, you can rest easy knowing this fact - stainless steel has a high corrosion resistance; uncoated steel can last up to 60 years before signs of rusting.